Alpha Fitness Clothing are 100% committed to our customer’s satisfaction when shopping with us. We hope that you’re happy with your order(s), however, if you do wish to return or exchange items, we’re more than happy to help you do so. You can get a refund ( via the original payment method). The cost of postage of returns is at the customer’s expense. Thankyou for your co-operation.
All you have to do is email: firstname.lastname@example.org.
What we need:
When making your request we will need your order number and proof of purchase as the reference and whether you would like a refund or exchange and the product/size you would like.
This being said that we do have a returns period of 14 days of delivery, we reserve the right not to offer you a refund in full. We may instead return your purchase back to you.
When will I be refunded?
If you’re not satisfied with your order you can return your products within 14 days of delivery. For a full refund this will have to be within the returns period.
Once we have received your returned product(s) in its original packaging, a refund will be credited to the payment method within 7 days. Please note that it may take up to 7 days for your bank to credit back in to your account. We don’t take responsibility or are we liable for, any bank charges you may incur during your refund process.
Faulty or Damaged Goods
If your purchase is either faulty or damaged, then you have up to 14 days to reject the goods, from the date of purchase, and return it to our warehouse to receive a full refund.
Your responsibility and our liability
You have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely to us. We reserve the right to inspect all goods that are returned, so please take care not to damage your purchase while you inspect them. This includes any original packaging.
We do not accept liability for any goods that do not reach us, nor can we accept liability for any goods that may be returned to us by mistake. As such, we suggest that any returned purchases are done so via recorded delivery service, should this be applicable. If substantial damage has been caused to the product, we reserve the right to refuse a refund or exchange.